At hairstudioz, we want your order to reach you as smoothly and quickly as possible. This page explains our shipping methods, processing times, and handling practices.
Processing Time
Once you place an order, we begin preparing it for shipment. Please allow one to three business days for order processing. During busy seasons such as new collection launches or holiday sales, processing may take up to five business days.
You will receive a confirmation email when your order has been processed and is ready for shipping. If there is any delay in processing your order, we will contact you at the email address provided at checkout.
Shipping Methods and Delivery Times
We offer several shipping options at checkout. Delivery times begin after your order has been processed and handed over to the carrier.
Standard shipping typically takes five to ten business days for delivery.
Express shipping typically takes two to four business days for delivery.
Please note that delivery times are estimates and not guarantees. Weather conditions, customs processing, or carrier delays may affect when your package arrives. We are not responsible for delays caused by factors beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order and the shipping method you select. The total shipping charge will be displayed clearly before you complete your purchase.
From time to time, we may offer free standard shipping promotions. Any such promotion will be announced on our website and applied automatically at checkout when qualifying conditions are met.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking page. You may use this information to monitor your package's journey.
Please note that tracking information may take up to 48 hours to appear after you receive your shipping confirmation email. This is normal and simply means the carrier has received your order details and is preparing to scan your package into their system.
If your tracking information has not updated for several days, or if your package appears to be lost, please contact us at hairstudioz@gmail.com with your order number. We will investigate the matter with the carrier on your behalf.
Customs, Duties, and Taxes
Depending on the destination, your order may be subject to customs fees, import duties, or taxes imposed by the local authorities. These charges are not included in the price of the product or the shipping cost you pay at checkout.
You are responsible for any such fees. Customs policies vary widely by location, so we encourage you to contact your local customs office for more information before placing an order. We are unable to predict or estimate what these charges may be.
If you refuse to accept a package because of unexpected customs fees, the package may be returned to us. In such cases, we will refund the product cost minus any shipping and handling fees we incur. Original shipping charges are non-refundable.
Address Accuracy
Please ensure that your shipping address is complete and accurate before completing your order. We are not responsible for orders shipped to an incorrectly entered address. If a package is returned to us due to an incorrect address provided by you, you will be responsible for any additional shipping charges to resend the order.
If you realize you have made a mistake in your shipping address after placing your order, please contact us immediately at hairstudioz@gmail.com. We will do our best to update the address before your order is processed, but we cannot guarantee that changes can be made once processing has begun.
Lost or Stolen Packages
We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If your tracking information shows that your package was delivered but you have not received it, please check with your neighbors or local post office. You may also need to file a claim directly with the carrier.
If your package appears to be lost in transit before being marked as delivered, please contact us at hairstudioz@gmail.com. We will work with the carrier to locate your package or file a claim on your behalf. Please note that investigations may take several weeks.
Shipping to Multiple Addresses
We currently do not support shipping multiple items in one order to different addresses. If you need items sent to different locations, please place separate orders for each shipping address.
Undeliverable Packages
If a package is returned to us because the carrier was unable to deliver it, we will contact you to arrange reshipment. Reasons for undeliverable packages may include an incorrect address, failure to pick up the package from a local post office, or refusal to pay customs fees.
You will be responsible for any additional shipping charges to resend the order. If you choose not to have the order reshipped, we will refund the product cost minus the original shipping charges and any return fees charged by the carrier.
Contact Us
If you have any questions about shipping or handling, please reach out to us at:
hairstudioz@gmail.com
Thank you for choosing hairstudioz. We are honored to send our pieces to you and look forward to being part of your style journey.
The hairstudioz team