At hairstudioz, we want you to love every piece you receive. However, we understand that sometimes an item may not work out for you. This policy explains how to return an item and what to expect regarding refunds.
Return Eligibility
You may return most eligible items within 30 days of the delivery date. To qualify for a return, the item must meet the following conditions:
The item must be unused, unworn, and unwashed
All original tags must still be attached
The item must be in its original packaging, if applicable
Footwear must be tried on indoors only and must show no signs of wear on the soles
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned for hygiene or safety reasons:
Underwear, socks, and other intimate apparel
Items marked as final sale or clearance at the time of purchase
Gift cards
If you are unsure whether an item is eligible for return, please contact us at missmebeauty@gmail.com before making your return.
How to Initiate a Return
To begin the return process, please follow these steps:
Contact us at hairstudioz@gmail.com with your order number and the name of the item you wish to return. Please include the reason for your return.
We will respond within two business days with a return authorization and instructions for where to send your package.
Pack the item securely in its original packaging or a suitable shipping box. Include your order number inside the package.
Ship the package to the address provided in our return instructions. We recommend using a shipping method that provides tracking and insurance, as we cannot be responsible for items lost or damaged in transit.
Return Shipping Costs
If you are returning an item because it does not fit or you have changed your mind, you are responsible for the cost of return shipping. Original shipping charges are non-refundable.
If you received a defective, damaged, or incorrect item, please contact us immediately at hairstudioz@gmail.com. We will cover the return shipping costs for such cases and will work with you to resolve the issue as quickly as possible.
Refunds
Once we receive your returned item and confirm that it meets our return eligibility criteria, we will process your refund. Refunds are issued to your original payment method.
Please allow up to 10 business days for your return to be inspected and processed. After your refund is issued, it may take additional time for the funds to appear in your account, depending on your bank or payment provider.
If your return is rejected because the item does not meet our return criteria, we will contact you to arrange for the item to be sent back to you at your expense. No refund will be issued in such cases.
Late or Missing Refunds
If you have not received your refund after 15 business days from the date we confirmed receipt of your return, please first check with your bank or payment provider. There is often some processing time before a refund appears on your statement.
If you have done this and still have not received your refund, please contact us at hairstudioz@gmail.com with your order number and return tracking information. We will investigate the matter promptly.
Exchanges
If you wish to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order for the desired item. This ensures you receive the replacement as quickly as possible, as we do not hold inventory for exchanges.
If you have questions about sizing or fit before placing a new order, please reach out to us at hairstudioz@gmail.com. We are happy to provide guidance.
Damaged, Defective, or Incorrect Items
We take great care in packing every order, but mistakes sometimes happen. If you receive an item that is damaged, defective, or not what you ordered, please contact us within seven days of delivery. Include your order number, a description of the issue, and clear photographs showing the problem.
We will review your case and provide instructions for returning the item if necessary. In most cases, we will send a replacement or issue a full refund including any shipping charges you paid.
European Union Customers
If you are shopping from within the European Union, you have the right to cancel your order within 14 days of receiving your item for any reason. The item must be unused and in its original condition and packaging. Please contact us at hairstudioz@gmail.com to initiate a cancellation under this right.
Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. The most current version will always be available on our website. Any returns made after changes take effect will be governed by the updated policy.
Contact Us
If you have any questions about this policy or need assistance with a return, please contact us at:
hairstudioz@gmail.com
Thank you for shopping with hairstudioz. We value your trust and are committed to making things right whenever they fall short of your expectations.
The hairstudioz team